Privacy Policy

Last updated: March 15, 2024

Introduction

Instalog ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crash reporting and analytics service ("Service").

Information We Collect

Account Information

We collect:

• Name and email address
• Password (encrypted)
• Billing information when you subscribe to paid plans
• Usage data related to your account

Application Data

Through our Service, we collect:

• Crash reports and stack traces
• Device information (OS, version, model)
• Application usage statistics
• User feedback and related metadata

How We Use Your Information

We use the collected information to:

• Provide and maintain our Service
• Process and analyze crash reports
• Generate insights and analytics
• Improve our Service
• Communicate with you about your account
• Send important updates and notifications
• Process payments and maintain billing records

Data Storage and Security

We store data in secure, SOC 2 compliant facilities. For EU customers, data is stored in EU-based data centers in compliance with GDPR requirements.

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption at rest and in transit
• Regular security audits
• Access controls and authentication
• Monitoring and logging

Data Retention

We retain your data for as long as your account is active or as needed to provide you services. The retention period varies by plan:

• Base Plan: 7 days data retention
• Pro Plan: 30 days data retention

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Object to data processing
• Withdraw consent

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@instalog.dev